FAQs
FAQs
Welcome to the Onrelia FAQ Center! We have put together answers to the most common questions you might have about our products, shipping, orders, payments, and policies. If you need any additional help, our support team is always ready to assist you.
Products & Quality
Q1: What kind of products does Onrelia sell?
Answer: At Onrelia, we specialize in stylish and practical backpacks and caps designed for everyday use. Our products are selected with a focus on comfort, functionality, quality, and modern style.
Shipping & Delivery
Q2: How long will my order take to arrive?
Answer: The estimated delivery time is 5 to 10 business days, including processing time of 1–2 business days and transit time of approximately 4–8 business days. Delivery times may vary depending on the destination.
Q3: Do I have to pay for shipping?
Answer: We provide free standard shipping on eligible orders within the United States.
Q4: Do you provide package tracking?
Answer: Yes! Once your order has been shipped, you will receive tracking information so you can monitor the progress of your delivery.
Q5: Where do you ship, and where is Onrelia located?
Answer: Onrelia is located at 3008 Leesa Dr, Wylie Texas 75098, United States. Currently, we ship exclusively to customers within the United States.
Orders & Modifications
Q6: Can I change or cancel my order after placing it?
Answer: You can contact us as soon as possible if you need to change or cancel your order. We will do our best to accommodate your request before the order has been processed or shipped.
Please email us at info@onrelia.shop or call us at +1 (315)-355-6974 for assistance.
Returns & Refunds
Q7: What is your return policy?
Answer: We offer a 30-day return policy from the date of delivery for eligible items. Items must be unused and in their original condition and packaging to qualify for a return.
Q8: Is there a restocking fee for returns?
Answer: No. We do not charge a restocking fee for eligible returns.
Q9: When and how will I get my refund?
Answer: Once we receive and inspect your returned item, we will process the approved refund. Refund processing times may vary depending on the payment method and financial institution. All refunds are issued in US Dollars (USD).
Payment & Support
Q10: What payment methods do you accept?
Answer: We currently offer Cash on Delivery (COD) where available. Payment is made when your order is delivered.
Q11: How can I get in touch with customer service?
Answer: You can contact us via email at info@onrelia.shop or call us at +1 (315)-355-6974. Our support team aims to respond to customer inquiries within 24 hours.
Customer Support
For any questions or assistance, please contact us:
Address: 3008 Leesa Dr, Wylie Texas 75098, United States
Email: info@onrelia.shop
Phone: +1 (315)-355-6974